Shipping policy

SHIPPING POLICY

Heritage & Co.

Last updated: January 2026

This Shipping Policy outlines how orders are processed, shipped, and delivered by Heritage & Co. By placing an order on our website, you agree to the terms set out below.

1. Shipping Destinations

Heritage & Co. currently ships:

  • Within South Africa, and

  • Internationally, subject to destination availability and customs regulations.

If your destination is not available at checkout, please contact us prior to placing an order.

2. Order Processing

All orders are processed after:

  • Successful payment confirmation, and

  • Completion of any required production period.

Please note:

  • Made-to-order, bespoke, or personalised jewellery requires additional production time.

  • Production timelines are communicated at checkout or via order confirmation.

Orders are not shipped on weekends or public holidays.

3. Shipping Methods & Insurance

All Heritage & Co. shipments are:

  • Shipped via reputable courier partners

  • Fully insured for the full value of the order

  • Carefully packaged to ensure discretion and security

A signature may be required upon delivery.

4. Delivery Timeframes

Estimated delivery times vary depending on:

  • Product type (ready-to-ship vs made-to-order)

  • Delivery location

  • Courier service selected

Estimated timelines:

  • South Africa: Typically 2–5 business days after dispatch

  • International: Typically 5–14 business days after dispatch

Delivery times are estimates only and are not guaranteed.

 

5. Shipping Fees

Shipping fees:

  • Are calculated at checkout

  • May vary based on destination, order value, and shipping method

Any applicable duties, taxes, or import charges for international orders are the responsibility of the customer, unless otherwise stated.

6. Customs, Duties & Taxes (International Orders)

For international deliveries:

  • Customs clearance procedures may cause delays beyond our control

  • Import duties, VAT, or taxes are determined by the destination country

  • Heritage & Co. is not responsible for customs-related delays or fees

We recommend contacting your local customs office for further information.

7. Delivery Responsibility & Risk

Risk of loss or damage passes to the customer once the order has been delivered to the provided address and signed for.

Please ensure:

  • Delivery details are accurate

  • Someone is available to receive the package

Heritage & Co. cannot be held responsible for delays, losses, or misdelivery due to incorrect address details provided by the customer.

 

8. Delays & Force Majeure

Heritage & Co. shall not be liable for delivery delays caused by events beyond our reasonable control, including but not limited to:

  • Courier disruptions

  • Customs delays

  • Weather conditions

  • Acts of God or governmental actions

9. Tracking Information

Where available, tracking details will be provided once your order has been dispatched.

Customers are responsible for monitoring shipment progress and liaising with the courier where necessary.

10. Failed Deliveries & Returns to Sender

If a shipment is returned to us due to:

  • Failed delivery attempts

  • Incorrect address details

  • Refusal to accept delivery

Additional shipping fees may apply before re-dispatch.

 

11. Contact

For shipping-related enquiries, please contact:

heritage@heritageandco.co.za