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Contact information

CONTACT INFORMATION

Heritage & Co.

Last updated: January 2026

Heritage & Co. is committed to providing attentive and professional customer service. Should you require assistance, our team can be contacted using the details below.

Customer Service

For all enquiries relating to:

Orders and order status
Shipping and delivery
Returns and after-sales service
Product information and care
Bespoke or custom jewellery requests

Please contact us at:

Email:
heritage@heritageandco.co.za

We aim to respond to all enquiries within 1–2 business days, excluding weekends and public holidays.

Business Hours

Our customer service team is available:

Monday to Friday
09:00 – 17:00 (South African Standard Time)

Enquiries received outside business hours will be addressed on the next business day.

Online Store

Heritage & Co. operates primarily as an online retailer. All official communications, orders, and customer support are handled digitally unless otherwise specified.

Legal & Policy Enquiries

For matters relating to:

Terms of Service
Privacy Policy
Legal or compliance enquiries

Please contact us via the same email address above, clearly indicating the nature of your request.

Accuracy of Contact Details

Customers are responsible for ensuring that their contact information provided at checkout is accurate and up to date. Heritage & Co. is not responsible for delays or issues arising from incorrect customer contact details.

Fraud Prevention & Security

For security reasons, Heritage & Co. may contact customers to verify order details prior to processing or dispatch.

© 2026 Heritage & Co.