Warranty

Heritage & Co Jewellery Warranty

1. Warranty Coverage

Each Heritage & Co creation is warranted against manufacturing
defects in materials and workmanship for a period of two (2)
years from the original date of purchase, when purchased
through an official Heritage & Co channel.

This warranty applies solely to defects arising from faulty
craftsmanship or material failure and does not constitute a guarantee
against normal wear, accidental damage, or improper use.

2. What Is Covered

This warranty covers manufacturing defects, including but not
limited to:

Faulty solder joints
Structural defects
Setting failures caused by defective workmanship
Stone loosening or displacement resulting from a proven manufacturing defect

Where a defect covered under this warranty is confirmed, Heritage
& Co will, at its discretion, repair or correct the affected
creation at no cost.

3. What Is Not Covered

This warranty does not cover:

Normal wear and tear, including scratches, dents, thinning of
metal, or fading of finishes
Rhodium plating wear on white gold
Accidental damage or impact
Loss or theft of the creation or any component
Misuse, negligence, or improper handling
Unauthorized repairs, resizing, modifications, or alterations
Damage resulting from chemicals, swimming, gym activity, or
physical impact
Improper storage or improper cleaning
Environmental exposure, including saltwater, chlorine, heat,
pressure, or extreme conditions
Routine maintenance, inspection, or cleaning
Force majeure events, including fire, flood, or natural
disasters

Stone loss is covered only where it is
demonstrably caused by a manufacturing defect.

4. Proof of Warranty

Warranty service requires:

Valid proof of purchase
The engraved serial code present on the creation

Heritage & Co reserves the right to refuse warranty service
where proof of purchase or serial identification cannot be provided.

5. Warranty Eligibility

This warranty is valid solely for the original purchaser
and is not transferable.

The creation must have been purchased through an official Heritage
& Co channel.

6. Geographic Scope

Warranty service is primarily available within South Africa.

International warranty claims are considered on a case-by-case
basis and are subject to approval by Heritage & Co.

For international claims:

The client is responsible for inbound shipping costs
Heritage & Co will cover return shipping upon completion
of approved warranty service

7. Shipping & Handling

For approved warranty repairs:

The client is responsible for shipping the creation to
Heritage & Co
Heritage & Co will cover return shipping to the client

Heritage & Co is not responsible for loss or damage occurring
during shipping arranged by the client.

8. Assessment & Resolution

All warranty claims are subject to inspection and assessment by
Heritage & Co.

Where a defect covered under this warranty is confirmed, Heritage
& Co will repair or correct the creation at no cost.

Where the issue is not covered under warranty, Heritage & Co
will provide a service estimate prior to undertaking any paid repair.

9. Limitation of Liability

To the maximum extent permitted by law, Heritage & Co shall
not be liable for:

Indirect or consequential damages
Loss of use
Loss of value
Emotional distress
Incidental costs

This warranty is the sole and exclusive warranty applicable to
Heritage & Co creations and replaces all other express or implied
warranties, including implied warranties of merchantability or
fitness for a particular purpose.